Terms & Conditions

Terms and Conditions (including Refund Policy)

Updated March 30, 2026

User’s Acknowledgment and Acceptance of Terms

BY COMPLETING YOUR PURCHASE, YOU ARE CONSENTING TO THESE TERMS AND CONDITIONS.

Throughout these Terms, “we”, “us”, and “our” refer to Creative Relationship Coaching with Rachel K LLC, or "Creative Relationship Coaching." Creative Relationship Coaching offers this service including all information, resources, tools, and services available from this site to you, the User, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here. The terms “user,” “you” and “your” refers to site visitors, customers, and any other purchaser of the course(s) and/or digital products.

By visiting this site and/or purchasing The Love Life Audit from this site, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms of Use”, “Terms and Conditions”, “Terms”), including those additional terms and conditions and policies referenced here and/or available by hyperlink. These Terms apply to all users, including, without limitation, users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms carefully before purchasing the service. By accessing or using any part of the site/service, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this Agreement, then you may not access the website or use any services. By using the Site or Service, you agree to these Terms and Conditions, without modification, and acknowledge reading them.

We reserve the right to update, change, or replace any part of these Terms by posting updates and/or changes to our platform/course hosting platform/website. It is your responsibility to check the appropriate page periodically for changes. Your continued use following the posting of any changes constitutes acceptance of those changes.

1. Purchase Terms and Refund Policy

By agreeing to these Terms, you represent that you are at least the age of majority in your state, jurisdiction, or province of residence, or that you are the age of majority in your state or province of residence. Children under the age of 18 are prohibited from using the Site.

After payment for The Love Life Audit, you will immediately receive a Google Forms questionnaire as part of the required pre-work for your 90-minute call with Coach Rachel K. You have 30 days to submit your completed questionnaire. After 30 days, we cannot guarantee that there will be a slot for your 90-minute call.

It is guaranteed that you will learn something new about yourself through The Love Life Audit. If you have completed The Love Life Audit and are dissatisfied, you can initiate a refund request up to one week (seven days) after your 90-minute Love Life Audit call by contacting creativerelationshipcoaching@gmail.com with the subject line: Refund Request. Requests made after the one week period will not be fulfilled.

Refunds are not authorized for users who have not fully completed their experience with The Love Life Audit, including the Google Forms questionnaire and the 90-minute Love Life Audit call. Users who do not complete the questionnaire after payment or who do not book or keep their Love Life Audit appointment void their opportunity for a refund.

Not receiving email prompts to fill out your questionnaire or book your Love Life Audit? Please contact us ASAP at creativerelationshipcoaching@gmail.com to troubleshoot your entered email address. Emails are responded to during regular business hours, Monday through Friday from 9am - 5pm Eastern.

Your link to book your Love Life Audit call will expire 30 days after completing your questionnaire. Failure to book within this time frame does not authorize you to initiate a refund request, however, we will try to accommodate the call as availability allows. Please contact creativerelationshipcoaching@gmail.com to initiate a conversation about booking your call.

You are responsible for keeping your 90-minute appointment with Coach Rachel K. No-shows, late arrivals, or early termination of the call voids your right to a refund request.

We understand that emergencies come up. Contact us within 24 hours of your scheduled call if you need to reschedule your Love Life Audit at creativerelationshipcoaching@gmail.com with the subject line: Reschedule My Love Life Audit. Failure to contact us within the 24-hour time frame voids your right to reschedule, though we will do our best to accommodate you.

If you are worried you are too busy for this commitment or you're very skeptical that this might help you, don't sign up for it. I can't want this more than you want it.

Coaching Agreements

All one-to-one clients sign a coaching agreement before payment. Please refer to your coaching agreement for all policies and procedures, or email me at creativerelationshipcoaching@gmail.com.

2. General Conditions

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Site and/or Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You agree to not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of these Terms will result in an immediate termination of your Services.

Creative Relationship Coaching reserves the right to refuse service to anyone for any reason at any time.

You understand that your information (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Payment and credit card information is always encrypted during transfer over networks.

You expressly agree not to sell, resell, reproduce, duplicate, copy, or exploit any portion of the Service provided, the Products provided, use of the Service/Products, or access to the Service/Products, or any contact on the website through which the service/products are provided, without express written permission by us.

We are not responsible if information made available on this site or within the product (“product”) is not accurate, complete, updated, or current. The material on this site is provided for general informational purposes only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this Site is at your own risk. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site or digital courses/products.

You understand that the information presented via this Site is not legal, financial, therapeutic, mental health, or medical advice and Company is not a law firm. All of the information provided throughout the Services, including the resources delivered via video conference, e-mail, in an online forum, live events including webinars and video/audio recordings educating about health and wellness information, are resources for educational and informational purposes only and should not take the place of hiring a licensed professional. You understand that Company does not and will not provide any form of diagnosis, medical advice, or mental health advice.

Information you share via the Google Forms questionnaire and within the 90-minute call of the Love Life Audit will be held confidential.

3. Account Creation

In order to use the Service/Site, you may be required to provide information about yourself including your name, email address, username, password, and other personal information. You agree that any registration information you give to Creative Relationship Coaching will always be accurate, correct, and up to date. You agree to not impersonate someone else or provide account information or an email address other than your own. Your account must not be used for any illegal or unauthorized purpose. You must not, in the use of the Service, violate any laws in your jurisdiction. In the event that your account is compromised, you agree to notify us in writing (via email) immediately and change your password. Any violation of these terms are grounds for removal and banishment from the site at our discretion. No refunds, partial or otherwise, will be provided in this type of situation.

4. Lawful Purposes

You may use the Site, Course, and Service for lawful purposes only. You shall not post or transmit through the Site any material which violates or infringes the rights of others, or which is racist, unethical, threatening, abusive, defamatory, libelous, invasive of privacy or publicity rights, discriminatory, vulgar, obscene, profane or otherwise objectionable, contains injurious formulas, recipes, or instructions, which encourages conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate any law. Doing so is grounds for termination of service, at our discretion. No refunds, partial or otherwise, will be provided in this type of situation.

5. Order Confirmation

We will email you to confirm the placement of your order and with details concerning product delivery. In the event that there is an error in this email confirmation, it is your responsibility to inform us as soon as possible: creativerelationshipcoaching@gmail.com

6. Product Description

We endeavor to describe and display the Site and Service as accurately as possible. While we try to be as clear as possible in explaining the content of our products, please do not accept that the Site is entirely accurate, current, or error-free. From time to time we may correct errors in pricing and descriptions. We reserve the right to refuse or cancel any order with an incorrect price listing.

7. Services

Certain services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product or service at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the product or Service will be corrected.

8. Our Intellectual Property

(a) This Site and Service contain intellectual property owned by Creative Relationship Coaching with Rachel K LLC, including, but not limited to, trademarks, copyrights, proprietary information and other intellectual property as well as the Creative Relationship Coaching name, logo, all designs, text, graphics, digital products, other files, and the selection and arrangement of such. You may not modify, publish, transmit, participate in the transfer or sale of, create derivative works based on, distribute, display, reproduce, or perform, or in any way exploit in any format whatsoever any of the Site, Service Content, Course and Program Materials, or other intellectual property, in whole or in part without our prior express and written consent. We reserve the right to immediately remove you from the Service, without refund, if you are caught violating this intellectual property policy.

(b) No Resale of Services Permitted. You agree not to reproduce, duplicate, copy, sell, trade, resell or exploit for any commercial purposes, any portion of the Site and/or products purchased via the Site (including training materials), use of the purchased materials/products, or access to any course or products purchased. This agreement and all product(s) purchased are not transferrable or assignable without the Company’s prior written consent.

(c) You agree to not share access to the digital product(s) purchased or other proprietary materials with others. This includes parties that have not purchased the products, or any other third-party that Company has not authorized access to.

9. Modifications to the Service and Prices

Prices for our services and products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content provided) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the Service.

10. Guarantee

While we guarantee that you will learn something new about yourself by completing The Love Life Audit, we cannot guarantee any outcome of using or consuming the Services and/or participation in any Program. We make no guarantees other than that the product/service described in the product/service description shall be provided to you in accordance with this Agreement. You acknowledge that Company cannot guarantee any results of the Products/Services/Program as such outcomes are based on subjective factors (including, but not limited to, your participation/implementation/etc.) that cannot be controlled by Company. Any testimonials or reviews shared by Company are not a representation of guaranteed results, only possible results. User not achieving his or her desired results is not grounds for a refund, partial or otherwise.

11. Non-Disparagement

You agree to refrain from making any statements or comments of a defamatory or disparaging nature to any third-party regarding Company, or any of Company’s officers, directors, employees, personnel, agents, policies, services or products, other than to comply with law. This provision in no way restricts your ability to communicate reviews or performance assessments about Company’s goods or services.

12. Limitation of Liability

You agree that under no circumstances shall we be liable for direct, indirect, incidental, consequential, special, punitive, exemplary, or any other damages arising out of your use of the Site or Service. Additionally, Creative Relationship Coaching with Rachel K LLC is not liable for damages in connection with (i) any failure of performance, error, omission, denial of service, attack, interruption, deletion, defect, delay in operation or transmission, computer virus or line or system failure; (ii) loss of revenue, anticipated profits, business, savings, goodwill or data; and (iii) third-party theft of, destruction of, unauthorized access to, alteration of, or use of your information or property, regardless of our negligence, gross negligence, failure of an essential purpose and whether such liability arises in negligence, contract, tort, or any other theory of legal liability. The foregoing applies even if Creative Relationship Coaching with Rachel K LLC has been advised of the possibility of or could have foreseen the damages. In those states that do not allow the exclusion or limitation of liability for the damages, our liability is limited to the fullest possible extent permitted by law. In no event shall Creative Relationship Coaching with Rachel K LLC's cumulative liability to you exceed the total purchase price of the product/service you have purchased from Creative Relationship Coaching with Coach Rachel K LLC and if no purchase has been made by you, Creative Relationship Coaching LLC's cumulative liability to you shall not exceed $100.

13. Indemnification

You shall indemnify and hold us harmless from and against any and all losses, damages, settlements, liabilities, costs, charges, assessments and expenses, as well as third-party claims and causes of action, including, without limitation, attorneys’ fees, arising out of any breach by you of any of these Terms and Conditions, or any use by you of the Site, Course, Products, or Service. You shall provide us with such assistance, without charge, as we may request in connection with any such defense, including, without limitation, providing us with such information, documents, records, and reasonable access to you, as we deem necessary. You shall not settle any third-party claim or waive any defense without our prior written consent.

14. Changes to Posted Terms

We may at any time amend these Terms of Use. Such amendments are effective immediately upon notice to you by us posting the new Terms on this Site. Any use of the Site or Service by you after being notified means you accept these amendments. We reserve the right to update any portion of our Site and Service, including these Terms at any time. We will post the most recent versions to the Site and list the effective dates on the pages of our Terms.

15. Entire Agreement

This Agreement constitutes the entire agreement between you and Creative Relationship Coaching with Rachel K LLC pertaining to this Site and Service and supersedes all prior and contemporaneous agreements, representations, and understandings between us. No waiver of any of the provisions of this Agreement by Creative Relationship Coaching LLC shall be deemed, or shall constitute, a waiver of any other provision. No waiver shall be binding unless executed in writing by Creative Relationship Coaching LLC.

16. Notices

All notices, requests, demands, and other communications under this Agreement shall be in writing and properly addressed as follows:

E-mail address: creativerelationshipcoaching@gmail.com

17. Governing Law

This Agreement shall be construed in accordance with, and governed by, the laws of the Commonwealth of Massachusetts as applied to contracts that are executed and performed entirely in Massachusetts. The exclusive venue for any arbitration or court proceeding based on or arising out of this Agreement shall be Norfolk County, Massachusetts.

18. Recovery of Litigation Expenses

If any legal action or any arbitration or other proceeding is brought for the enforcement of this Agreement, or because of an alleged dispute, breach, default, or misrepresentation in connection with any of the provisions of this Agreement, the successful or prevailing party or parties shall be entitled to recover reasonable attorneys’ fees and other costs incurred in that action or proceeding, in addition to any other relief to which it or they may be entitled.

19. Severability

If any term, provision, covenant, or condition of this Agreement is held by an arbitrator or court of competent jurisdiction to be invalid, void, or unenforceable, the rest of the Agreement shall remain in full force and effect and shall in no way be affected, impaired, or invalidated.

20. Assignment

These Terms and Conditions bind and inure to the benefit of the Parties’ successors and assigns. These Terms and Conditions are not assignable, delegable, sub-licensable or otherwise transferable by you. Any transfer, assignment, delegation or sublicense by you is invalid.

Privacy Policy

Creative Relationship Coaching with Rachel K Privacy Policy

1. This Privacy Policy applies to the sites and platforms where it appears.

This Privacy Policy describes how Creative Relationship Coaching with Rachel K LLC AKA Creative Relationship Coaching treats customer information on the websites and platforms where it is located (in this policy we call these our Platforms). Your use of this Platform indicates that you agree to our collection, use, and disclosure of your information as described in this Privacy Policy.

Your rights regarding your information:

The right to be informed about how your personal information is being used.
The right to access the personal information we hold about you
The right to request the correction of inaccurate personal information we hold about you.
The right to request that we delete your data, or stop processing it or collecting it, in certain circumstances.
The right to stop direct marketing messages, which you can do by clicking "Unsubscribe" on marketing emails.

2. We collect information from you and about you.

We collect your contact information. For example, we collect your name and email address when you subscribe to our newsletter or sign up for the Love Life Audit.

We collect information you submit online. This includes information you post/publish when you interact with us on social media platforms. Also, we may collect your email address or postal address when you sign up for one of our mailing lists.

We collect demographic information and information about your product preferences. This may include collecting your age, gender, and/or marital status.

We collect payment information. If you buy products via our Platform, we will collect the relevant data necessary to process your purchase such as your debit or credit card number.

We collect information about your device and location. We collect information about the type of browser you are using as well as the type of device you use to access our Platform. We may look at what site you came from or what site you go to when you leave us.

3. We collect information from you in different ways.

We collect information directly from you. This includes when you purchase a product via our Platform(s). We collect information if you contact customer service or sign up for our newsletter. We also collect information when you complete a survey or participate in a promotion.

We collect information passively. We may use tracking tools like browser cookies and web beacons. We may use these tools on our websites and in emails we send to you. We collect information about users over time when you use our Platforms. We have third parties who collect information this way as well.

We get information about you from third parties. This includes social media platforms and friends who use our “email a friend” feature. We may receive information about you from other sources.

4. We use information as disclosed and described here.

We use your information to provide you with products and services. This includes sending you a product you purchased or processing a return. It also includes sending you newsletters you signed up to receive.

We use information to improve our products and Platforms. We may use your information to make our Platforms or products better. We may also use your information to customize your experience with us. This includes understanding your interests and preferences. We use your information to respond to your requests. This includes responding to customer inquiries.

We use your information to communicate with you about our relationship. We may communicate with you about your account or our relationship. This includes electronic messages (such as e-mail or SMS) and calls about order status. We may also contact you about this Policy.

We use your information for marketing purposes. We may provide you with information about new products, special offers, new features, or updates. We may also serve you ads about products and offers. These might be third-party offers or products we think you might find interesting.

Communications from us. You can always opt out of receiving our marketing emails. To stop receiving our promotional emails, you can click "Unsubscribe" on them at any time. Even if you opt out of getting marketing messages, we will still send you transactional messages in the event that you make a purchase from our Platform(s). These include responses to your questions via e-mail or our Platform(s).

If you have said we can, we’ll send you marketing messages by email and SMS, to keep you aware of what we’re up to and to help you see and find our products.

Ending your subscription to our marketing messages will not stop our service or transactional communications (such as order updates, etc.) to you.

We use information as otherwise permitted by law or as we may notify you.

5. We share information with third parties.

We share information with our affiliated organizations and parent company.

We may share information with third parties who perform professional services for us, such as marketing agencies, advertising partners, and web hosts. We share information with payment processors. We also share information with companies that send emails on our behalf as well as companies that do things to get your purchases to you, such as payment service providers or online scheduling software.

We may provide third parties with aggregated but anonymized information and analytics about our customers and, before we do so, we will make sure that it does not identify you.

We will share information if we think we have to in order to comply with the law or to protect ourselves. This could include responding to a court order or subpoena. It could also include sharing information if a government agency or investigatory body requests. We might share information when we are investigating a potential fraud. This could include fraud we think has occurred during a sweepstakes or promotion. We may also share information if you are the winner of a sweepstakes or other contest with anyone who requests a winner's list.

We may share information for other reasons we may describe to you. You have certain choices about how we use your information.

Outside of these circumstances, we do not, and will not, sell any of your personal data to any other third party – including your name, address, email address, or financial/credit card information. Our goal is to earn and maintain your trust, and we believe protecting your personal information is absolutely essential in order do that.

California Residents. California residents may be entitled to ask us for a notice describing what categories of personal information (if any) we share with third parties or affiliates for those parties to use for direct marketing. If you are a California resident and would like a copy of such notice, please email a written request to creativerelationshipcoaching@gmail.com with the subject line: Direct Marketing Information CA.

Transmission of Data to Other Countries. If you are a Customer located outside the United States, please be aware that your personal information may be processed in the United States, where privacy laws may be less stringent than the laws in your country. By submitting your personal information to us you agree to the transfer, storage, and processing of your information in the United States.

Cookies & Tracking. You can control cookies and tracking tools. Your browser may give you the ability to control cookies or other tracking tools. How you do so depends on the type of tool. Certain browsers can be set to reject browser cookies. To control flash cookies, which we may use on certain websites from time to time, you can go to http://www.aboutads.info/choices/ to learn more.

Our Do Not Track Policy. Some browsers have “do not track” features that allow you to tell a website not to track you. These features are not all uniform. We do not currently respond to those signals. If you block cookies, certain features on our sites may not work. If you block or reject cookies, not all of the tracking described here will stop.

You can control tools on your mobile devices. For example, you can turn off the Bluetooth, GPS locator, or push notifications in your phone settings. Options you select are browser and device specific.

6. These sites are not intended for children.

Our Platforms are meant for adults. We do not knowingly collect personally identifiable data from children under 18. If you are a parent or legal guardian and think your child has given us information, you can write to us at the address listed at the end of this Policy. Please mark your inquiry "COPPA Information Request."

7. We use standard security measures.

The Internet is not 100% secure. No method of transmission over the Internet, or method of electronic storage, is fully secure. We cannot promise that your use of our Platforms will be completely safe. We encourage you generally to use caution when using the Internet.

While we use reasonable efforts to protect your personal information from unauthorized access, use, or disclosure, we cannot guarantee the security of your personal information. In the event that we are required by law to inform you of any unauthorized access to your personal information we may notify you electronically, in writing, or by telephone, if permitted to do so by law.

8. Third-party Links

We may link to platforms or have third party tools on our platforms we don’t control. If you click on a link to a third-party site, you will be taken to a site we do not control. We are not responsible for the privacy practices of third parties. This includes third parties who may have ads or content on our site. We suggest that you read their privacy policies carefully.

9. Changes to this Policy

From time to time, we may change our privacy policy and practices over time. To the extent that our Policy changes in a material way, the policy that was in place at the time that you submitted personal information to us will generally govern that information. We will notify you of any material changes to our Policy as required by law. We will also post an updated copy on our Platforms. Please check our Platforms periodically for updates.

10. Contact Information

We always want to hear from our customers (especially if you feel we’ve let you down or could do better).

If you:

Have any questions or feedback about this notice
Would like us to stop using your information
Want to exercise any of your rights as set out above or have a complaint, please don’t hesitate to contact our Customer Care Team, who will be happy to answer any questions you may have.

You can contact our team by sending an e-mail to creativerelationshipcoaching@gmail.com.